Frequently Asked Question

Shipping& Tracking

Standard - $4.99 USD (7-15 business days),Your package will generally be shipped via UPS or FedEx (however when they can’t deliver to your country,we may select other carriers) 

Yes, we shipping internationally

Please allow for 1 - 2 business days to process and ship your order. and will only be shipped Monday through Friday (excluding holidays). Once shipped, you will receive a shipping confirmation email with the tracking number for your purchase.

Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email with your order number and confirmed shipping address.

An email will be sent to you once your order has shipped and will include your tracking number. 


As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. Aoelement can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you may process a return under our Comfort Guarantee policy.

We are unable to offer refunds on sale items. All sale items are final sale. No exceptions.

Refunds are processed shortly after receipt. Please allow 3-5 business days for the credit to appear on your statement.

About Aoelement's Kangaroo Dual Pouch Underwear

we don't want to fool customers by saying yes. but the design of the separate compartments, 3-D Lift & Support and breathable balls pouch and the RingUp contributing to a fuller upright—helping to boost blood flow and circulation and make your Joey more active and healthy.

Introducing the AOELEMENT Kangaroo Pouch Design x Joey Trainer & Corrector Underwear. We reinvented our award-winning Kangaroo Pouch Underwear serving as Joey Trainer & Corrector System with the design of Separate Compartments, 3-D Lift & Support Breathable Balls Pouch and RingUp contributing to a Fuller Upright to help boost blood flow and circulation and make your Joey more active and healthy for full days on the mountain, on the water, in the gym or office!

1. Soft touch: men's separate pouch are made of ultra soft fabric, these boxer briefs are soft, breathable and instant moisture-wicking.
2. Breathable Mesh Fabric: The scrotum bag is made of cool mesh fabric gives a fresh environment , and provides support and airflow, feels cool and comfortable when you doing workouts.
3. Separate Design: There is a hole in the front, which separates your joey and ball, providing more healthier and freedom than you imagine.
4. Push Up Pouch Design: Men trunks underwears have push up design inside, which lifts and supports you, pushing and lifting the package upwards and outwards to gain size.
5. Side Opening Diversion: Circulate air, keep freshing every time. And waistbands provide you all day comfort.

There is a hole in the front, which separates your joey and ball,direct your joey to the hole and let it resting there naturally.

Underwear is one of the most washed items in our lives. We’ve designed our product to be thrown in a cold wash and then tossed in the dryer - it’s that simple. We recommend washing your aoelement products with similar fabrics and avoiding towels and other abrasive materials.


We accept Credit Card (Visa, MasterCard, American Express, Discover),Online Store Gift Cards/ Coupons and Paypal.

Please contact us via email as soon as possible. If we are unable to facilitate an order change request, you may process a return under our Comfort Guarantee policy.

Aoelement is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. All purchases are made at the buyers’ own risk. Aoelement does not assume any responsibility for lost or damaged packages.

Please email so we can help you out, and remember to include a photo and description of the full item(s) laid out with something marking the area of damage.